Service Industry

Competition and shrinking margins have placed considerable pressure on field service companies. This pressure has revealed customer service as a huge opportunity to gain loyalty from your customers and differentiate you from the competition. Top level performance means delivering quality service, on time and as efficiently as possible. Error prone paper based systems are no longer capable of keeping up with these demands and are a leading cause of poor customer service.

When it comes to managing field workers and mobile employees, this task can be daunting at times. Numerous job locations, seasonal employees, documenting billable hours, recording breaks are all responsibilities of the employer. How is a company to manage workforce efficiently and productively without slowing down progress of the workers and/or the project at hand? Econz Wireless products are the answer!

In the Service Industry you really have 2 products of Econz Wireless to choose from. The first is Eservice and is beneficial for companies that need to quickly dispatch work orders to the field as they come in from customers. The second is Timecard GPS which is our mobile time and attendance application. See below which one best fits your company's needs.

Econz Eservice is a Mobile Field Service Dispatch and Work Order Management System that works on Cell Phones, Smart Phones and Tablets. Eservice is web-based software that enables a field service team to receive and respond to customer work orders.

• Simple web-based work order dispatch software
• Wireless software that enables a field service team to receive and respond to customer work orders
• GPS Tracking (Location, Movement, Speed, Idle Time, etc.)
• Over 14 Reports (Time, Attendance, Parts and Inventory, etc.)
• Custom and Editable Fields (Work Order Entries)

Econz Timecard is a mobile time and attendance software solution in Canada (.CA) that enables mobile employees to log time, attendance and job information using Standard Cell Phones, Smart Phones or Tablets.

Field Workers are able to log the following data from a mobile device:

• Time
• Attendance
• Jobs
• Tasks
• Sub-tasks
• Cost codes
• Breaks
• Lunch period
• Custom fields (weather, anyone injured on job?, etc.)
• Supervisor – Team Clock in/out

Management is able to view the location of employees on Google maps from Econz web-based software and real-time job information such as:

• GPS tracking information
• Bread crumb trails
• Speed triggers
• Mileage
• Idle time
• GPS smart fence technology
• Over 20 reports
• Time and attendance
• Job progress
• Current hours worked

Field Service Companies that use Econz Timecard benefit in the following ways:

• Increased worker productivity
• Decrease in time-theft by company employees
• Manage their workforce more efficiently
• Increase profits
• Savings on everyday costs such as fuel, overtime and administration
• Helps document Federal and State wage-hour laws
• Streamline time and attendance

Timecard offers more than 20 custom reports and Econz stores all data for a 6 month period, including GPS tracking information. Supervisors can log in/out multiple workers on one device at no additional cost. Econz Wireless offers a web-user log in capability for internal workers, giving Econz Wireless customers a complete time and attendance system.

Econz Wireless products also integrate into over 100 accounting and payroll packages such as:

• ADP Payroll
• Paychex
• Sage MasterBuilder and Timberline
• Ceridian
• QuickBooks
• Over 100 more packages…

Econz Wireless can also do custom builds specific to your Company needs. Please contact our offices to discuss further. If you would like to view our Public SOAP API's please click the link.